Careers at Stellisons Appliance Force
March 2015 - Field Service Engineer Required
Location:
Essex/Suffolk
Objectives/Job Purpose:
To represent the company in delivering field based customer service and product repair, modification and installation. To take responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.
Duties:
Dimensions
• Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
• Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.
• Maintain the goodwill of all brands when undertaking these duties.
Personnel
• Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.
• Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
• Maintain a safe working environment for both yourself and those around you at all times.
• Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
• Conduct yourself in accordance with the training you have been givenin a manner in keeping with our company image and the delivery of the highest levels of customer service.
• Assist in the development and training of colleagues if required.
Customer
• Advise our customers on the correct operation of their products to enable them to utilise the appliance correctly.
• Resolve customer issueswithin given guidelines and to the customer's satisfaction
• Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved
• Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture
• Actively promote our service business and relationships by conducting dealer and customer visits
• Provide customer solutions for escalated issues between the Field and the Contact Centre.
• Build and maintain strong relationships with the call centre and field support offices
• Exercise and encourage effective communications with external and internal customers
Operations
• Diagnose faults with the company's range of products and rectify as required.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Inform the Technical Manager, via the local service centre,of any defects found which are out of the ordinary by completing New Failure Reports.
• Carry out repairs on stock appliance held in retailer's premises.
• Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.
• Ensure confidentiality and appropriate use of customer information in accordance with data protection legislation
• Report any health and safety issues to the appropriate appointed person
General
• Where supplied, a uniform should be worn whilst working and maintained in a satisfactory condition
• Perform all other duties as reasonably required that are consistent with both training and experience
• Adhere to all Company processes, procedures, policies and standards
• As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
Experience, Skills and Personal Attributes:
• Full and valid driving license
• Fit and able to move and handle white goods equipment
• Good communication and interpersonal skills
• Customer Focused
• Able to work independently
• Self motivated
• Computer literate
Knowledge Requirements:
• Good electrical, mechanical and engineering knowledge
• Reasonable geographical knowledge
HOW TO APPLY
If you would like to apply for this position, please contact Mark Scogings on 01268 756 276 This email address is being protected from spambots. You need JavaScript enabled to view it.
Stellisons History
Stellisons Electrical, Commercial and Appliance Force are part of a family run business with branches in Benfleet, Brentwood, Chelmsford, Colchester, Hornchurch, Westcliff and a dedicated Kitchen centre in Benfleet and superstore in Ipswich.
Tony Scogings launched the business along with Tom Goddard, proudly opening their first store in 1961 on London Road, at the top of Bread and Cheese Hill, Benfleet. In 1980 Tom sold his share to Tony and the Scogings family continued to build on solid foundations to develop the now well established and trusted domestic and commercial electrical retail and service name across Essex and more recently, Suffolk, with the opening of the superstore in 2013.
There have been many changes over the years, since the opening of Bread and Cheese Hill, with the addition of 7 more stores, the installations and repairs service, the commercial arm, dealing with large organisation laundry, dishwashing and ironing and the interiors side with kitchens, bedrooms, living rooms, wardrobes and interior doors.
The service and installations side has grown since it's beginnings when Tony used to lease domestic appliances. The story started with an appliance being dropped at the bottom of the street and passed along houses until Tony picked it up at the top of the street at the end of the week, to return serviced and in full working order another day.
Stellison are proud of its name and its staff with an experienced retail salesforce, proficient in the knowledge of their products, fully qualified and registered electrical and gas engineers, up to the minute IT specialists, professional recognition by major manufacturers and continued success in electrical and retail awards.
A story of hard work and experience paying off with a true family business delivering excellent service for over 50 years.
Appliance Force
14 Parsons Road, Manor Trading Estate, South Benfleet, Essex, SS7 4PY
Installation & Repairs
01268 756276
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Spare Parts
01268 638000
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Please Note:
We may monitor or record any communication for quality control and training purposes.